Senior Operations Manager
Location: Austin, TX
Our client is looking for an Operations Manager on behalf of a growing multi-site healthcare organization.
This position will lead non-clinical, day-to-day operations across several healthcare locations. The successful candidate will bring structure and consistency to site operations, develop administrative team members, improve processes, and serve as the primary escalation point for complex operational issues.
What you'll do
Own day-to-day non-clinical operations across a portfolio of locations, keeping policies, workflows, and standards consistent site to site
Be the escalation point when site-level Operations Administrators hit something they can't resolve
Run the healthcare compliance work: HIPAA, risk assessments, audit readiness, documentation
Manage employee system access across the organization alongside IT, so new hires have what they need on day one and departures get shut off cleanly
Facilitate cross-department meetings, own the notes, and chase the action items until they're closed
Track operational metrics across the portfolio and prepare summaries for the executive team
Support new site openings and expansion projects
Supervise and coach the Operations Admin Assistants on your team
What we're looking for
3+ years in healthcare operations or healthcare administration
Multi-site experience. You've supported more than one location at once rather than running a single practice
Working knowledge of HIPAA and healthcare compliance, including risk assessments and audit prep
Project management and administrative range: calendaring, scheduling, meeting facilitation, follow-through
Comfortable in a smaller, hands-on organization where the job description moves
Bachelor's degree in Business Administration, Healthcare Administration, or a related field
Worth being clear about
Most of what you'll manage here is already built and running. They want someone who
comes in, learns how the organization works, and improves it with direction from the
VP of Operations. If you're after a mandate to rebuild everything in your first 90
days, this one will frustrate you.